Volunteer FAQ

How do we keep safe in our capacity as a volunteer?

We want to minimise the risk for both volunteers and their neighbours so please take necessary precautions. We kindly request that you should not share any personal information in public groups. Every volunteer is advised to review the guidance before undertaking any activity in the community.

We recommend these excellent protocols from the Queercare network:

At the moment there is no preference – we just need to all help however we can. We are in contact with local foodbanks and organisations. If, as a volunteer, or someone needing help, and you cannot source items, do contact the admins or the whats app area coordinators for more assistance. We have a list of small grocery businesses doing delivery HERE (insert links / details here)

Submit a support form and we will arrange for it to be collected and delivered to your door. Boots (01721 720613 and Medical Hall (01721 720729) are also doing deliveries.

Follow this ​LINK which has a step by step process on how to volunteer and make the most impact on your community. It also has a map wherein you can select your area to be linked to the respective WhatsApp group.

(link – to something like this,… http://mertonmutualaid.co.uk/join-your-local-whatsapp-group)

Our groups are organised by area. If you are unsure which ward you are in, please follow this link​.

Yes, we have personalised the postcard. Contact your Sophie@peeblessupport.org to get access to leaflets. We will also be developing other materials such as A4 posters you can encourage people and businesses to display.

The issue of cash is important: We would advise that, where possible, cash is not used and instead, methods such as PayPal or Bank Transfer are used. If cash must be used, please use a no contact method, placing the cash in a neutral place for pickup and it should be placed in a plastic bag or envelope for a few days as we are currently unsure of the possible hazards of spreading coronavirus by cash. We would also suggest that change is not exchanged. Finally, if money needs to change hands, we strongly advise that the volunteer purchases the items first and then the individual in need pays as this will ensure trust. If UK Government, PHE or WHO advice changes on cash handling we will update volunteers.

We suggest the volunteer gets in immediate contact with the Volunteer Support Team (VST) at ​sophie@peeblessupport.org or paul@peeblessupport.org so we can arrange provisions.

Take care to limit the amount of personal data you share, these groups are joined by a link on the main FB page and you may not know every person on the group, we highly suggest that no full names, addresses, and other such data is posted and the area coordinators will operate a zero-tolerance policy on this.

Inappropriate behaviour or comments will not be tolerated. #BeKind. Each WhatsApp group has a local admin you can direct message if an issue, or you can flag up to the VST on ​support@peeblessupport.org​.

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