Support FAQ

Peebles Mutual Support

A grassroots community network supporting vulnerable Peebles residents during the COVID-19 crisis

The group was set up on 15t​h March 2020 joining the umbrella organisation of the Covid-19 Mutual Aid UK movement.

  • We are a local informal non-political community group of neighbours helping neighbours.
  • We are coordinating with local community groups, charities, Scottish Borders Council, Peebles Community Council, Peebles Community Trust and others to provide support in the local community, particularly for the elderly, vulnerable and those self-isolating that need our support over the coming weeks and months.

Complete this form on the website or call the free phone number 0800 009 6709

Please email it to support@peeblessupport.org and quote an official source (ideally website etc) so we can verify the information.

Nearly! We are in the process of setting up a Just giving page. We will keep you posted
We also suggest donating to the The Food Foundation, and the Peebles food bank.

The leaflet includes details of your local volunteer who should be a neighbour of yours. Do get in touch with them if you need anything and they will try to assist.

We are currently in touch with Peebles Community Council about what these new restrictions mean for us. We have paused distributing leaflets for the moment. We will continue to offer assistance i.e. shopping however some volunteers might not be comfortable providing services since the new restrictions were introduced by the Government on 24th March. We ask that these volunteers update their area coordinator who will try to find a replacement.

Peeebles Covid 19 Mutual Support group is just a network of neighbours helping neighbours, so we operate on local trust and mutual support. Please be vigilant of those attempting to scam others and do not invite any stranger into your house. Our volunteers are all aware that any assistance/provisions must be left at your doorstep/safe place. You could ask for ID to confirm the individual is a neighbour i.e. drivers licence, letter with their name/address etc.

At the moment, we have been advised that council services are operating at a normal capacity. We are in contact with the council through our Volunteer Support Team so please contact the admins at support@peeblessupport.org with your concerns. Further information is available via our safeguarding guidance document on our website along with contact details for relevant organisations. If you feel someone is in immediate danger please call 111 or 999 if it is an emergency.

Things are changing so rapidly – we suggest you always use trusted sources of information such as UK government, Department of Health and Social Care, Public Health England and WHO. You can also receive information from trusted news sources.

In our group, the focus is on neighbours helping neighbours, and to communicate positive messages to support our community. There are many unconfirmed news stories that create fear, uncertainty or confusion, and this group is not the place for such posts.

Useful links